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Reservations Agent

You are a multi-task, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, moving around and learning something new every day. Change is your ally and creativity your best friend.  You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.

Most of your responsibilities are (but not limited to):

  • Processes reservations by mail, telephone, whatsapp or central reservation systems referrals.
  • Support Sales (when needed) and other department with reservations requests.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures.
  • Know how to open and close the availability in distribution channels  when is needed.
  • Responsible of collecting or charging reservations when it is needed (payment process).
  • Design closing reports to accountability.

Requirements

  • 2 years of experience in managing roles in hospitality industry
  • Excellent attention to small details
  • Customer Service skills
  • Excellent communication skills
  • English and Spanish advanced
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